Shipping policy

 Shipping and delivery

 

Processing an order from purchase to shipping takes 3-5 working days*, to allow for safe preparation and packaging of your artwork, whether it would be an original piece, Fine Art Print or a smaller item. For custom orders, see section 8. Smaller items and Fine Art Prints up to size 21 x 29,7 cm (8,27 x 11,29 inches) are sent in flat packages, and Fine Art Prints in size 29,7 x 42 cm (11,29 x 16,54 inches) are sent in tubes covered by a box. Original artworks are sent in flat packages with sturdy protection. An order containing products from several of these categories (i.e. one Fine Art Print in the smaller size and one in the larger) will thus be sent in two different packages. You will receive the tracking number for each package when they leave Sarah Billengren´s warehouse.

Parcels are shipped with PostNord, and delivery time varies depending on your chosen delivery method and which country the packages are sent to. For domestic orders, estimate between 1 – 4 working days from shipment to delivery depending on your chosen delivery method. For international orders, estimate between 2 – 5 working days**.

If the delivery is delayed more than 30 days after an order confirmation has been sent, you have the right to cancel your order (not applicable to custom orders).

Sarah Billengren is responsible for the transport risks until the package has been delivered to you, after which the transport risks are transferred to you as a customer. Any damage discovered on the product needs to be reported to our customer support as soon as possible, preferably on the same day as delivery, so that we can help you with the complaint. The complaint needs to be filed with the courier within 1-3 days, and it is therefore important that you unpack and inspect the products as soon as possible. To report the damage, send an email to support@sarahbillengren.com with attached pictures of the product and the packaging. Should the damage be visible on the outer packaging, we kindly ask you to also notify PostNord upon arrival.  

*Unless stated otherwise on the website.

**In the initial phase of this store, we are shipping to the following countries:

Sweden, Norway (including Svalbard), Denmark (including Greenland and the Faroe Islands), Finland (excluding Åland), Iceland, Estonia, Latvia, Lithuania, Poland, Germany, the Netherlands, Belgium, Ireland, France, Spain, Portugal, Switzerland, Italy, Slovenia, Greece, Cyprus, Bulgaria, Irland, Croatia, Luxemburg, Liechtenstein, Malta, Austria, Romania, Slovakia, Czech Republic and Hungary.