Refund policy

Withdrawal and return policy

As a consumer, you have the right to withdraw your purchase within 14 days after you receive your ordered product(s). Should the final day of the withdrawal period take place on a weekend or a national holiday, the right of withdrawal will be extended to the following weekday.

If you should use your right of withdrawal, contact support@sarahbillengren.com for withdrawal registration. In the message, specify your name, address, order reference and the name of the product you wish to return. You also need to add the receipt of your purchase. After registration, you will receive confirmation of your withdrawal, with instructions about the return shipping. You as a customer are responsible for the condition of the purchased product(s) after it has been delivered to you, and during the return shipping. Please note that all physical artworks, including original paintings and drawings, as well as Fine Art Prints are fragile, and need to be handled with great care. The product must be returned in its original packaging within 14 days after the date Sarah Billengren was notified of its withdrawal.

As a customer, you are responsible for the transport risks and costs for the return shipping. Sarah Billengren does not cover the cost of lost or damaged products during the return shipping, and it is therefore of utmost importance to use a trackable shipping service and preferably to have the product insured. It is suggested to save the tracking number and proof of postage until Sarah Billengren has received the return.

After the product has been received and inspected, an email will be sent to you to confirm the return and let you know if a refund is applicable. To be eligible for a full refund, the product must be unused and in the same condition as you received it. If the product shows any signs of defect, additional costs will be subtracted from the refund equivalent to the level of alteration. Please note that the initial shipping costs (if applied) will not be refunded. Once this process has ensued, a refund (if applicable) will be made to you by using the same method of payment as you previously used to purchase the product(s).

 

 

Exceptions from the right to withdrawal

As commissioned pieces, i.e. custom orders are made after your specifications, they excerpt from the right to withdrawal.

 

Non retrieved parcel /wrong shipping address

Non retrieved parcels or returned parcels in the event of a wrongly stated shipping address, will be billed according to the true shipping cost, along with an administrative fee.   Neglecting to pick up the parcel does not equal to using your right of withdrawal. The fee you will be charged is the following (depending on the currency):

SEK – 190
NOK – 195
DKK – 123
EUR –  16

CHF - 15